FAQs What is the Turnaround-Network.com? Turnaround-Network.com is an interactive, web-based community of turnaround professionals sharing knowledge and having access to proprietary world-class processes and decision tools. Your manufacturing facility or company should be a subscriber for you to gain access to the Turnaround-Network.com portal. How does my company subscribe to the Turnaround Network? Contact AP-Networks at 1-240-683-1001 or info@ap-networks.com and ask for a Turnaround-Network.com license package. A package containing a license and pricing options will be sent to you. What is the relationship between Turnaround-Network.com and NPRA? The organizations reached a collaborative arrangement where NPRA would allow AP-Networks to post in the Reference Section of Turnaround-Network.com recent publications offered to members of NPRA. In return, NPRA could promote upcoming events. This is a mutually benefiting relationship and consistent with the missions of both organizations. Where does the information contained in the Turnaround-Network.com come from? The work processes, tools, job-aids, NaviTrack™, and other materials contained in the Turnaround-Network.com have been developed by the professionals at AP-Networks. This material has been developed by our staff based on real-world experience in managing turnarounds and through the systematic research of the causes of success and failure in turnaround management. This hands-on experience, plus the research results, showed that most turnarounds were failing to meet their objectives and that most of the problems were due to poor planning and preparation and could have been prevented. The network has been especially designed to help turnaround teams learn from past experience and avoid common pitfalls. I have an upcoming turnaround, how can the Turnaround-Network.com help me in the planning and preparation process? The Turnaround-Network.com has our proprietary world-class turnaround process, which is brought to life through the NaviTrack™ plan to plan, and a suite of tools and job-aids specifically geared to help you and your team prepare for an upcoming turnaround. The material is user friendly, easy to use, printable, and downloadable. Some key characteristics about the process, and NaviTrack™ are: A number of planning and execution stages, starting with Long Range Planning, and ending with the Post-Turnaround Phase. Detailed list of sequential activities with assigned responsibilities. Decision gates at the end of each phase. Key deliverables for each decision gate. Examples, job aids, and tools. Job-aids and tools are scaleable to turnaround size and complexity. Checklists. Turnaround team roles and responsibilities. Cross check with readiness tool. I need help in either using the decision tools or in interpreting the results. Who can I contact? AP-Networks provides support ten hours a day, Monday through Friday and within 24 hours of any request. Simply call 1-240-683-1001 to reach one of our experts. How do I know that my data is secure? The Turnaround-Network.com server uses a variety of security mechanisms to ensure that only licensed subscribers are given access to the network servers. There is a firewall that protects the servers from outside access. Each connection you make to the network is encrypted so that outside users cannot view your information as it crosses the Internet. Data provided on individual turnarounds for readiness checks are only accessible by the specific users or turnaround team providing the data. How do I report an error or problem? First consult the online help and frequently asked questions. If this does not help then you can click the technical support button and report the fault. You will receive an email response with a trouble tracking number. Our support staff will resolve your problem and inform you by email or call you within 24 hours. Can my company have the Turnaround-Network.com running on our own internal LAN, and not be part of the subscriber community? Yes. Under this scenario, the users will not have connectivity and access to network with others users outside you company. Furthermore, this requires a different type of license, and may require a varied degree of customization. If you are interested in further exploring this option, contact AP-Networks at 1-240-683-1001 or info@ap-networks.com.